Frequently Asked Questions
- What are your delivery areas?
LST Floral Designs requires a minimum of 36 hours to ensure we provide a hand crafted piece that is of the best quality and made to order. We are local to Douglasville and will deliver in Douglasville Georgia area and within a 15 miles radius outside of Douglasville for free, anything outside of that will be an additional $10.00 delivery charge and must be no more than 30 miles from Douglasville.
*For residential deliveries, if the recipient is not available at the time of delivery, the delivery person may leave the floral arrangement for the recipient to retrieve when they return or attempt delivery the next day. During major holidays, deliveries may be made as late as 9 p.m. Please note: Florists may call the recipient to schedule delivery.
*For business deliveries, if the business is closed or not accepting deliveries, delivery will be attempted the next business day. During holidays, deliveries may be made as late as 5 p.m. Please note: Florists may call the recipient to schedule delivery.
*For hospital deliveries, please make sure the recipient is still in the hospital before scheduling the delivery.
*Please remember to include apartment, unit, or room number in the delivery address, if applicable.
Have a special request or occasion you are planning to celebrate? lets us bring your floral dreams to life.No matter how big or how small the occasion.
- Will the flowers be fresh and how do I care for them?
We use only the freshest flowers for each carefully prepared arrangement. Sometimes the flowers have yet to bloom, adding to the length of time during which they will be enjoyed. Proper care can lengthen the longevity of flowers, so please be sure to replenish the water regularly.
Also, try to change the water every 2-3 days to extend the life of your flowers. If you have any questions regarding care of your flowers, don’t hesitate to reach out to us.
- Can I ask for a special request on my order?
Yes, Please include any special requests in the notes section of your order and we will do our best to accommodate.
What types of safety protocols do you observe during delivery?
We utilize contact free delivery, notifying the recipient upon delivery so the arrangement may be collected promptly.
- Will there be any flower or vase substitutions?
Yes, that may be necessary, as some flowers and containers may be out of stock based on a variety of factors such as supply issues and seasonal changes.We will strive to maintain the overall look and integrity of your order, but it may be necessary to substitute some flowers or the container as needed. We appreciate your patience and understanding in these sometimes challenging times.
- What are your hours of operations?
We are open to receive orders 9 a.m. – 5 p.m. Monday- Saturday.
We are currently closed on Sundays, but do make deliveries on Sundays when necessary.